Shipping Policy

 

TEMPORARY COVID-19 SHIPPING UPDATE

UNITED STATES

Domestic (within the United States) shipping is unaffected and continuing as per normal. 

Please note there may be some small localized delays within certain FEDEX, DHL distribution centers as a result of COVID-19. This should not affect the vast majority of deliveries, and where it does, it will only delay things for a few days – but we are pushing them as much as we can where this is the case.

INTERNATIONAL

We are temporarily unable to offer free shipping to certain locations. This is due to a lack of airline capacity and so we cannot ensure that your products will reach you in an acceptable timeframe when sent via the FEDEX/DHL. In countries where this applies we have kept the DHL Express option available, as they operate their own cargo planes and so do not face the same issue.

Please Note:

Estimated Ship Timelines Does Not Include Handling/Production Time!

Delivery Time = Processing Time + Shipping Time

All items are process about 3-5 working days after receipt of payment. From there, all domestic orders will take approximately 15-30 working days to arrive.

How long would it take for my order to be shipped?

It takes 3-5 business days to process your orders. Customers, please give us several days depends on the product type that you ordered. Ninety-five percent of our orders are fulfilled within 3 business days for all products.

What carriers my order will be shipped with?

We ship our domestic orders with FEDEX, DHL, depend on recipient address to improve delivery speed and cost-effectiveness.

It could take 15-30 business days for delivery within the U.S.

Can I track my order?

Yes! We will send you a tracking number via email. In some cases, it can take up to 5 days.

If you didn’t receive an email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don’t get send automatically.

Where is my order?

To check on the status of an order please use the tracking number that we send to your email.

If you have ordered several items, they are often shipped out in separate packages so you may receive them on different days. You will receive an email with a tracking number for each package sent.

If you need more assistance tracking your order, contact us at [email protected] with your order number.

How much does shipping cost?

Most apparel items are:

  • Free Shipping
  • Shipping With Insurance (Recommend): $12.25 for the first item, + $7.49for one additional item

Note: *All prices in USD

Do you ship to APO/FPO/DPO Addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.

Do you ship internationally?

Yes! Shipping is available worldwide through a variety of different carriers.

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 4 business days then processing time policy, please contact us at [email protected]

I haven't received a shipment notification.

If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at [email protected] as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!

How do you handle Customs/Duty Charges?

Customs and duty charges may be applicable depending on the country of origin, size, weight and/or value of your order.

All taxes, duties, and customs fees are the responsibility of the recipient.

My package is marked delivered, but I never received it.

If your package is marked delivered, but you never received it, follow these steps:

  1. Check around your home/apartment in case the postal carrier placed the package in an odd spot.
  2. Ask your neighbors as they may have received your package instead.
  3. Reach out to your local post office for information regarding the package.
  4. If you still cannot locate your package, please contact us at [email protected]
Shipping multiple orders

Multiple orders placed on the same day cannot be combined.

What is your refund policy?

We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. Please check the refunds policy. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Shipping to multiple locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Address changes

Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.

Customs charges and delays

Some countries may require import tax, duties and customs fees for the imports. These charges, if applicable, are determined and charged by the Customs office of your country. Paying these charges is your responsibility. There might also be delays in delivery times due to customs checks which are out of our control. For more information, please contact your local Customs office.

How do I contact you?

If you have any questions that are not on this FAQs page, please email us at [email protected]